Thinking of the airline you use the most, to what extent do you agree or disagree with each of the following statements:
I trust the airline

Top 3 airlines
- WestJet
- Air Transat
- Other
I believe that I can influence the decisions or direction of the airline

Top 3 airlines
- Porter
- WestJet
- Air Transat
I believe the airline is committed to meeting my expectations

Top 3 airlines
- WestJet
- Porter
- Other
I am satisfied with the airline

Top 3 airlines
- Air Transat
- WestJet
- Other
The airline is concerned about people like me

Top 3 airlines
- WestJet
- Air Transat
- Porter
The airline takes care of people who are likely to do business with them

Top 3 airlines
- WestJet
- Porter
- Air Transat