Thinking of the bank or credit card company you use the most, to what extent do you agree or disagree with each of the following:
Big Five Banks
I trust my bank or credit card company

Top 3 bank or credit card companies
- Bank of Montreal (BMO)
- RBC Royal Bank
- TD Canada Trust
I believe that I can influence the decisions or direction of my bank or credit card company

Top 3 bank or credit card companies
- TD Canada Trust
- RBC Royal Bank
- Bank of Montreal (BMO)
I believe my bank or credit card company is committed to meeting my expectations

Top 3 bank or credit card companies
- RBC Royal Bank
- Scotiabank
- CIBC
I am satisfied with my bank or credit card company

Top 3 bank or credit card companies
- RBC Royal Bank
- Bank of Montreal (BMO)
- Scotiabank
My bank or credit card company is concerned about people like me

Top 3 bank or credit card companies
- RBC Royal Bank
- Bank of Montreal (BMO)
- TD Canada Trust
My bank or credit card company takes care of people who are likely to do business with them

Top 3 bank or credit card companies
- Bank of Montreal (BMO)
- RBC Royal Bank
- Scotiabank
Other Banks and Credit Card Companies
I trust my bank or credit card company

Top 3 bank or credit card companies
- National Bank of Canada
- President’s Choice Financial
- Tangerine
I believe that I can influence the decisions or direction of my bank or credit card company

Top 3 bank or credit card companies
- Tangerine
- Interac
- Visa
I believe my bank or credit card company is committed to meeting my expectations

Top 3 bank or credit card companies
- Tangerine
- Interac
- Mastercard
I am satisfied with my bank or credit card company

Top 3 bank or credit card companies
- National Bank of Canada
- Capital One Canada
- President’s Choice Financial
My bank or credit card company is concerned about people like me

Top 3 bank or credit card companies
- National Bank of Canada
- Tangerine
- President’s Choice Financial
My bank or credit card company takes care of people who are likely to do business with them

Top 3 bank or credit card companies
- Tangerine
- National Bank of Canada
- Capital One Canada