Thinking of the loyalty program you use the most, to what extent do you agree or disagree with each of the following statements:
I trust my loyalty program

Top loyalty programs
- PC Optimum
- Scotiabank Scene
- RBC Avion
I believe that I can influence the decisions or direction of my loyalty program

Top loyalty programs
- Scotiabank Scene
- RBC Avion
- TD Rewards
I believe my loyalty program is committed to meeting my expectations

Top loyalty programs
- PC Optimum
- RBC Avion
- Scotiabank Scene and TD Rewards (tie)
I am satisfied with my loyalty program

Top loyalty programs
- PC Optimum
- Scotiabank Scene
- Air Miles
My loyalty program is concerned about people like me

Top loyalty programs
- Scotiabank Scene
- TD Rewards
- Air Miles
My loyalty program takes care of people who are likely to do business with them

Top loyalty programs
- Scotiabank Scene
- PC Optimum
- Air Miles